Quality Inspection Service
After Placing an Order
After you place an order for our Quality Inspection service, you will be directed to fill out a form, providing us with your inspection and product specifications, as well as your supplier's contact information.
After You Submit the Form
Our inspection department will review the information you provided us and contact your supplier. We will coordinate a date for our inspector and your factory. Once this date is confirmed, we will notify you.
Internally, we will also review your product specifications and notify you of any areas of uncertainty.
On the Date of Your Inspection
Our inspector will travel to your supplier's factory to perform the inspection. They will follow your requests and notes as provided on the inspection specification form. After the inspector completes the inspection, they will travel back to their headquarters to finish the inspection report. It usually takes 24 - 48 hours for the report to be completed and submitted to you.
Pass or Fail
The inspection report is given a final grade, either passing or failing after the inspection concludes.
It is important to note that a standard inspection does not involve inspecting 100% of the units. Rather, the standard practice is to inspect a set percentage. This percentage is determined by using the Acceptable Quality Limit tables (AQL tables). You can learn more about how this is done by reading through this article in our blog: What is AQL?
In in the event of a failed inspection, it is the buyer's responsibility to understand why the inspection failed. Was the failure due to a communication error, factory oversight, unclear specifications, etc? Once the reason for failure is uncovered, the buyer can begin to work with the factory to determine corrective measures.
Oftentimes, these measures need to be discussed before the order is placed and the clause would need to be put into the purchase contract. Without this, a factory is not obligated to correct their mistakes. This is why it is imperative to complete a spec sheet (which we require if you purchase our full-service A-Z package).
It is important to note, through our standalone Quality Inspection service, Guided Imports plays an impartial role in the inspection of the goods. Guided Imports and its inspectors are not liable or responsible for correcting or resolving issues or mistakes from the factory uncovered through the inspection process unless the inspection occurs as part of our A-Z full service.