Refund Policy : A - Z Service

Refund Policy 

A - Z Sourcing Service

(Please refer to definitions and more detailed descriptions found on our website,

Guided Imports stands behind all of the services we offer to our clients and are confident that you will be pleased. However, there may be reasons that you do not wish to move forward after purchasing the A to Z Service. Should that be the case, here is our Refund Policy for the A to Z Service:

  1. Full refunds may be requested in writing and must be received by Guided Imports within 14 days of purchasing our A to Z Service, provided that Guided Imports has not started the Product Sourcing stage of the service.
  2. Once the Product Sourcing stage has begun, Guided Imports has invested time and effort on Client’s behalf, and therefore, refunds will be given on a percentage of the price paid, according to the following schedule:    
    Upon Completion of this stage: % of Amount paid for service to be refunded
    Validation 100% for 1 validation, (90% after 14 days), 80% after 2 validations
    Sourcing 50%
    Sampling 40%
    Negotiation 30%
    Product Manual 20%
  3. No refunds will be given beyond 120 days from the date of purchase of the A to Z Service. Any refunds listed above will only be considered if requested prior to 120 days from the date of purchase of the service.

Prior to purchasing Guided Import's A - Z Sourcing Service, client must agree to these terms. 

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